Frequently Asked Questions...
Do I need to book or can I just turn up? Pre-Booking is absolutely essential! We are unable to accommodate groups that arrive without a booked reservation. You can book at anytime up to 24 hours before the slot you wish to book.
Do I need to be fit or strong? No! No physical skills or strength is required and the rooms can be undertaking by most individuals although the handling and manipulating of small objects is required.
What happens if we get stuck? Our Games Supervisors will keep careful track of your progress and can give you pointers if you get stuck. You can ask for assistance but it is at the Games Supervisors discretion if and when to offer hints.
Are the rooms scary? The games are designed to be atmospheric and create excitement and a feeling of adrenaline. Each room has its own rating for INTENSITY which can help you to choose a room most suitable for your preferences. Most of our rooms are not horror based and do not contain scary elements.
The Motel Room is designed to be creepy and does contain content that some participants may find disturbing.
The “Fifth” Room has some content that participants might find shocking or surprising.
If you have any particular concerns please email us and we can offer further advice.
Why are there age limits? Most of our rooms have a ‘recommended’ lower age limit as we believe that some young persons under this age may not be able to fully engage with puzzles and activities. However, with the exception of the Motel and Fifth Rooms, this is only a recommendation, and you are more than welcome to bring along younger participants at your discretion. Recommended age games can contain some mild adult themes. There must be at least 1 person aged 18 or over in every booking.
The Motel Room, however, is only suitable for persons 18+
Can disabled persons take part? Everyone is welcome at Random-Rooms but please read our Access Statement for more information, as we have stairs leading to our premises. If you have any individual requirements or concerns please contact us at email@example.com and we will do everything we can to adapt the rooms to suit your needs.
Can I take photos or film the experience? Unfortunately we do not allow photography of filming as we need to keep our secrets safe! However, we will offer to take your photograph to place on Facebook so you can share it with your friends.
What if I find the experience too intense of claustrophobic? We think it is highly unlikely that any of our customers won’t have a thoroughly enjoyable time. But in the unlikely event that you find it uncomfortable being in the room, or if the intensity of the game gets too much for you, you are welcome to leave the game at any time whilst the rest of your group continue playing. You may reenter the room whenever you are ready. You are NEVER actually locked in the room and the exit door is clearly marked.
Are there any special effects such as flashing lights? Yes, some of our rooms use special effects such as sounds and lighting effects including occasional flickering or flashing lights. If you do not wish to have these special effects included please let your Game Supervisor know prior to the start of the game or, preferably, via email before the day of your booking.
Can I come back again? We would love to see you again, but you probably won’t want to do the same room a second time. So why not try booking a different room, or keep an eye out for any new rooms...we constantly update and create new experiences.
Can I play on my own or with a group size different to the recommendation? You are welcome to attempt the room on your own, although we think it is much better fun played as a group. Unfortunately we cannot accept more people that the recommended number for each room due to the room becoming too crowded.
Are you Insured? Yes! We have a £1,000,000 public liability insurance policy, although our games are well crafted to be very safe, but it is good to have insurance just in case.
What are the Terms and Conditions for booking or purchasing gift vouchers? We have a page detailing our full Terms and Conditions. You will also be reminded during the booking process that by making a booking or purchasing a gift voucher you agree to abide by our Terms and Conditions.
Do you have pictures or videos of the rooms? No! An important part of the game experience is to walk into your puzzle room without a clue of what you will find.
Can I have my personal information deleted? Yes! You have the right to be forgotten. When you make a booking, we ask you to provide your name, email address and telephone number. We may also process and securely store any photographs that you choose to send to us. You can email us at firstname.lastname@example.org to have personal information that we hold deleted.
Isle of Wight
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Random Rooms is owned and operated by Random World Productions; a trading name of A & JE Chalkley