How Do You Play?
Don't Panic...
If you've never done an escape room before, the idea might sound a bit complicated and scary.
Don't worry, there's no need to panic, we will guide you through the whole process.
Below is a guide to booking, playing and some of our frequently asked questions.
What is an Escape Room?
An Escape Room is a fun and exciting activity which involves searching a themed room to find clues and keys, solving puzzles, cracking codes, and achieving a goal to “Escape” the Room.
Work as a team...
There is lots to get done- you'll have to work as a team to complete everything within the time limit.
Keep your eyes peeled...
Everything is a potential clue so you need to make sure you investigate everything.
Think Creatively...
Use sound judgement and analytical skills to spot the various clues, crack the codes and solve the puzzles.
Booking Process
CHOOSE- We have a variety of rooms available with different themes and difficulty rating. Read through the information on each room and decide which one you and your team would like to do.
BOOK ONLINE- Use a booking link/button to head to our secure booking site. Pick the date and time you want for your experience, we'll ask for a few contact details etc. and you can pay online using debit/credit card, or wallet.
CONFIRMATION- You'll receive a confirmation email (you don't need to print it or bring it with you) but please do read through it for important information.
On the Day of your Experience...
Check that everyone knows when and where to meet. There is no need to arrive early, but please don't be late!
---Arrive on time---
Come into our Reception and you'll be greeted by your friendly Game Supervisor. They will explain the story and escape goal of your room. They'll also clearly explain the rules of what you can and can't do whilst in the room. They will also take time to answer any questions you have to ensure you're ready for the game!
---You'll get a full Briefing---
Your Game Supervisor will show you to your room and your time will start. During the game the Game Supervisor will monitor you using CCTV and microphones and may give you extra clues if you need them; you'll never get totally stuck! Your Game Supervisor will carefully tailor the clues to the ability and dynamic of your team. You will only get the help you need, so you'll still have maximum fun!
---You'll get extra clues if you need them---
Once you complete your task and cheer your victory, your Game Supervisor will come in, let you know your official time and then take you back to Reception for a victorious team photo! (If you want one). You can also check out our Random Shop with escape room games you can play at home, guided walks with puzzles to solve, cold drinks and the amazing Random-Rooms mugs and pens!
Common Questions...
Do I need to book or can I just turn up? Pre-Booking is absolutely essential! We are unable to accommodate groups that arrive without a booked reservation. You can book at anytime up to 12 hours before the slot you wish to book.
Do I need to be fit or strong? No! No physical skills or strength is required and the rooms can be undertaking by most individuals although the handling and manipulating of small objects is required. Please read our Access Statement for specific guidance on each room.
What happens if we get stuck? Our Games Supervisors will keep careful track of your progress and can give you pointers if you get stuck. You can ask for assistance but it is at the Games Supervisors discretion if and when to offer hints.
Are the rooms scary? The games are designed to be atmospheric and create excitement and a feeling of adrenaline. Each room has its own rating for INTENSITY which can help you to choose a room most suitable for your preferences. Most of our rooms are not horror based and do not contain scary elements.
The Old Hospital Room is designed to be creepy and do contain content that some participants may find disturbing.
If you have any particular concerns please email us and we can offer further advice.
Why are there age limits? All of our rooms will have either a "Recommended" lower age limit or a strict lower age limit. The recommended age is for guidance only, younger players are still welcome but some may not be able to fully engage with all of the puzzles. The strict lower age limit (for ages 18+) means the room contains some strong adult themes that are not suitable for persons under the age of 18.
Can disabled persons take part? Everyone is welcome at Random-Rooms but please read our Access Statement for more information. There is step free access from street level to Reception and all games rooms. If you have any individual requirements or concerns please contact us at access@random-rooms.co.uk and we will do everything we can to adapt the rooms to suit your needs.
Can I take photos or film the experience? We do not allow photography or filming in the game rooms as we need to keep our secrets safe! However, we will offer to take your photograph with our “We did it” sign using your own phone or camera. This is optional and free.
What if I find the experience too intense or claustrophobic? We think it is highly unlikely that any of our customers won’t have a thoroughly enjoyable time. But in the unlikely event that you find it uncomfortable being in the room, or if the intensity of the game gets too much for you, you are welcome to leave the game at any time whilst the rest of your group continue playing. You may reenter the room whenever you are ready. You are NEVER actually locked in the room and the exit door is clearly marked.
Are there any special effects such as flashing lights? Yes, some of our rooms use special effects such as sounds and lighting effects including occasional flickering or flashing lights. If you do not wish to have these special effects included please let your Game Supervisor know prior to the start of the game or, preferably, via email before the day of your booking.
Can I come back again? We would love to see you again, but you probably won’t want to do the same room a second time. So why not try booking a different room, or keep an eye out for any new rooms...we constantly update and create new experiences.
Can I play on my own or with a group size different to the recommendation? You are welcome to attempt the room on your own, although we think it is much better fun played as a group. Unfortunately we cannot accept more people that the recommended number for each room due to the room becoming too crowded.
Are you Insured? Yes! We have a £1,000,000 public liability insurance policy, although our games are well crafted to be very safe, but it is good to have insurance just in case.
What are the Terms and Conditions for booking or purchasing gift vouchers? We have a page detailing our full Terms and Conditions. You will also be reminded during the booking process that by making a booking or purchasing a gift voucher you agree to abide by our Terms and Conditions.
Do you have pictures or videos of the rooms? No! An important part of the game experience is to walk into your puzzle room without a clue of what you will find.
Can I have my personal information deleted? Yes! You have the right to be forgotten. When you make a booking, we ask you to provide your name, email address and telephone number. We may also process and securely store any photographs that you choose to send to us. You can email us at privacy@random-rooms.co.uk to have personal information that we hold deleted.